Terms of Service

These Terms of Service (“Terms”) govern your use of Brandshake’s website, services, courses and digital products. By engaging with us, you agree to these Terms.

1. Using Our Website & Services

  • Eligibility: You must be 18+ or have legal permission to engage with our services.

  • Prohibited Use: You agree not to misuse our services, copy our materials without permission, or engage in illegal or fraudulent activities.

2. Service Agreements & Scope

  • Service scope is defined in proposals or agreements. If you need extra work, a new agreement may be required.

  • Brandshake operates as a strategic partner, not an employee. Our recommendations and deliverables support your brand but do not guarantee specific business results.

3. Payment & Billing

  • Payment terms are outlined in invoices or agreements.

  • Late payments may incur interest and we reserve the right to pause work until outstanding invoices are settled.

  • All prices are in AUD and will stipulate applicable taxes.

4. Digital Products & Course Access

  • Purchasing a digital product grants you a licence to use it for personal or internal business purposes.

  • Courses and digital downloads may have set access periods; you are responsible for making use of them within the available timeframe.

  • See our Refund Policy for terms about digital products.

  • Reselling course materials and disseminating digital products is prohibited.

5. Intellectual Property

  • Brandshake retains all rights to its branding, content and intellectual property.

  • Clients have a licence to use marketing deliverables as outlined in their agreement but cannot resell or redistribute them without permission.

6. Termination

  • We reserve the right to refuse or terminate service if terms are breached.

  • Clients may cancel services with notice as per their agreement which stipulates notice period. 

7. Disclaimers & Limitations of Liability

  • Our services are provided with care and expertise, but we do not guarantee specific business outcomes.

  • We are not responsible for third-party platform changes (e.g. social media algorithm updates affecting content performance).

  • Liability for claims is limited to the amount paid for the relevant service or product.

8. Governing Law & Disputes

  • These Terms are governed by the laws of New South Wales, Australia and the Commonwealth Government, Australia.

  • Any disputes will be resolved through good faith negotiation first; if unresolved, they will be handled by the relevant courts in NSW or at a Commonwealth level, whichever is relevant.

9. Updates to These Terms

  • We may update these Terms periodically. Continued use of our services constitutes acceptance of any revised terms.

For questions regarding these policies, contact emily@brandshake.com.au. By using our services, you acknowledge and accept these Terms.